Refund policy
Declaration of objection and revocation
LZE GmbH
Frauenweiherstraße 15
91058 Erlangen
Email: contact@lze-innovation.de
1. Purpose
This page informs consumers (§ 13 BGB) and entrepreneurs (§ 14 BGB) about their rights to object and revoke in connection with contracts, orders and invoices.
It supplements the General Terms and Conditions (GTC) of LZE GmbH without replacing them.
2. Objection by consumers
Consumers may raise objections against incorrect or unclear contract components, invoices or deliveries within a reasonable period of time (Sections 434 et seq. BGB).
The objection must be submitted in text form (e-mail or letter) and should contain the following information:
- Name and address
- Order or invoice number
- Date of order or delivery
- Description of the goods or services concerned
- Optional: brief explanation
3. Objections by entrepreneurs
Entrepreneurs must report defects or deviations immediately in accordance with Section 377 of the German Commercial Code (HGB).
A delayed objection may result in the loss of claims.
The notification must be sent in text form to the above address.
4. Digital content and services
There is no right of withdrawal if:
- the contract was fulfilled in full with express consent before the expiry of the withdrawal period (Section 356 (5) BGB), or
- the contractual partner has expressly agreed and confirmed their knowledge of the loss of the right of withdrawal (Section 356 (4) BGB).
In this case, an objection is only possible against contractual or billing aspects.
5. Form and deadline
The objection or revocation can be made
– by email to contact@lze-innovation.de
– or by post to LZE GmbH, Frauenweiherstraße 15, 91058 Erlangen, Germany.
It should be received promptly after becoming aware of the objectionable transaction.
6. Sample form and cancellation policy
Cancellation policy
Right of cancellation
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods, or from the day of conclusion of the contract if it is a service or digital content contract.
To exercise your right of withdrawal, you must inform us
LZE GmbH, Frauenweiherstraße 15, 91058 Erlangen, email: contact@lze-innovation.de
by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract.
You can use the sample withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal.
We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties and functionality.
If the consumer has requested that the services should commence during the withdrawal period, they must pay LZE a reasonable amount corresponding to the proportion of the services already provided up to the time when the consumer informs LZE of the exercise of the right of withdrawal in respect of this contract, compared to the total scope of the services provided for in the contract.
End of the cancellation policy
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it back.)
To:
LZE GmbH
Frauenweiherstraße 15
91058 Erlangen
Email: contact@lze-innovation.de
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()
Ordered on () / received on () _________________________
Name of consumer(s): _________________________
Address of consumer(s): _________________________
Signature of consumer(s) (only for paper notifications): _________________________
Date: _________________________
(*) Delete as appropriate.
7. Note
This statement is for legal information purposes only and does not constitute legal advice.
Rights arising from revocation, warranty and liability for defects in accordance with Sections 10, 15 and 16 of the General Terms and Conditions remain unaffected.
Further information on data protection and rights of objection in accordance with Art. 21 GDPR can be found in the privacy policy.